Shipping Policy

When Can I Expect Delivery?

 Delivery takes place within 7-10 working days of placing the order unless otherwise stipulated in the deal Fine Print. 

  • Please note that orders made and completed before 12 pm will be processed on that day for shipping and orders made and completed after 12 pm will then fall on the next working days shipping process.
  • We do not deliver on public holidays. Working Days exclude Saturday, Sunday & Public Holidays 

What are my delivery options?

  • Courier - We deliver directly to your home or office from one of our warehouses, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout.

    What will the delivery cost me?

    Our Support team: support@idealdirect.co.za will furnish you with most convenient and affordable delivery rates as per our courier services

    Does iDealDirect ship internationally?

    We do not, unfortunately, ship outside of SA borders currently

    Will I have to sign for my package?

    Preferably Yes, however, please ensure that whoever will be signing on your behalf is known by you or otherwise stated or communicated to us. We may not be responsible for any mishaps that may arise.

    What happens if an item is missing from my shipment?

    Contact us via E-mail: ( support@idealdirect.co.za ) within 24 hours of the delivery has taken place. Please have your Order Number ready.

    How do I track my order online?

    Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

    Please note:

    • The countdown in terms of the shipping period begins once your payment has been authorized. For credit cards, this means that once the bank gives us an authorization code. For cash deposits and Internet transfers, this means once the funds reflect in our bank account.
    • Working days are defined as Mondays to Fridays, excluding Public Holidays

      Where’s my stuff?

      Your order could reach you sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know. If in doubt email support@idealdirect.co.za